ERP Data Security: Leveraging User Behavior Analytics

    2020 has been a particularly difficult year. The COVID-19 pandemic spread worldwide like a wildfire. During these unpredictable times, remote work has become a necessity for organizations. With a significant percentage of the employees of companies operating remotely, the management of these enterprises have been raising legitimate concerns, often related to data protection and access management.

    Changing Realities Necessitate Remote Working

    The aims of enabling remote access were a desire for productivity and versatility prior to COVID-19. For years, for forward-thinking organizations, remote access has been of great benefit. Post COVID-19, businesses are in ‘survival mode’ and have no choice but to open their most sensitive financial transactions, and confidential data access and hope for the best. The chances of performing transactions that lead to financial losses are enormous in a remote work environment. Such a situation needs a stringent data security policy and adequate data security solutions to ensure business continuity.

    Lack of Visibility: A Key Concern

    Under these turbulent times, the situation that companies face is crucial. Lack of visibility into user behavior and the consequent lack of actionable insights lead to a precarious situation. This is particularly true for legacy ERP systems.

    ERP Visibility: Much below Expectation 

    Conventional ERP logging and analytics focus on troubleshooting errors and searching for broad system vulnerabilities. With these legacy systems, enterprises are somehow managing their day to day affairs as these systems are not designed to look for and understand user behavior, access to data, and its usage. ERP visibility does not accomplish the purpose of ensuring that data is not maliciously manipulated, exfiltrated, or that business processes are not exploited. These happen to be key priorities for businesses that have to adhere to many regulatory guidelines related to data privacy and protection of personal information.

    Organizations that use Single Sign-On and Multi-Factor Authentication (MFA) are better off. They have the capability of ensuring data security and complying with mandatory data privacy guidelines as required by the data privacy regulations. But businesses’ emphasis has changed from intrusion prevention to incident response and risk management. While they can ensure effective user authentication, they lack the ability to understand in minute detail what form of user activity has occurred. And more importantly, if user activity patterns are suggestive of any malicious activity.

    ERP Analytics: An Essential Resource

    ERP Analytics is becoming relevant here. With legacy ERP systems, when ERP access is both remote and omnipresent, the ability to detect and react to malicious behavior is significantly decreased.

    Data security and analytics tools help companies understand precisely how and by whom, where, when, and why their ERP data security is accessed. Companies are greatly empowered to identify malicious behavior with granular visibility and devise a rapid solution before the damage becomes catastrophic. The actionable insights provided by these tools enable organizations to adopt a prompt incident response strategy.


    If we are able to support and genuinely satisfy our clients, it is heartening. This is where, with the granular visibility and optimal control they provide, data security and analytics solutions will ensure full peace of mind. This is especially true if important financial transactions are carried out, and crucial data is accessed beyond the office network.

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